Frequently Ask Question.
Common Parts Problem
Air leaks from the valve. Whats next....
The valve is a common replacement part; however, many times customers purchase the valve prematurely.
Air leaks from the mufflers so they assume it is the valve; however, the leak could be a result of air bypassing the piston inside the cylinder. (think of head gasket crack).
To test if the valve is bad or if the cylinder seals are bad perform the following:
1. Disconnect the machine from air supply
2. Disconnect 1 of 2 air lines that supply the cylinder
3. Reinstall the air supply to the machine.
4. From the side that the air line was, there should not be any air coming from the fitting.
-If air is being release from the air hose, simply press and hole down the foot pedal to change the direction of the air flow.
5. If air dose NOT come out from the fitting and you still hear air leaking from the valve, then the valve is BAD. If air DOSE come out from the fitting (even a small amount) then the cylinder needs to be rebuilt.
Depending on the age of the machine and its environment it could be both valve and cylinder seals have worn out. "You fixed one than to only expose there was another problem.”
Table Stop Turning
1. Check voltage from the wall to the machine. 2. Check reverse direction on the foot pedal. If reverse still works then the directional switch has failed.
Orders
How do I claim a manufacturer's warranty?
Not every manufacturer offers warranties. If the product does have a warranty, you will typically find that information listed on our website alongside its features and price. If your product is simply defective, please contact our customer relations department via email or at 407.377.8900 (M - F 9AM - 5PM EST). We can determine if the item is covered under the manufacturer's warranty and get your return squared away.
Which payment methods are accepted?
We try to offer the most common and secure payment options. Visa, Master Card, Discover, AMEX, Paypal are all accepted.
How long will delivery take?
Most spare & replacement parts are shipped the same day via FedEx Express or UPS Ground. Saturday is not considered a business day. Items weighing over 30 lbs are shipped via FedEx Ground. Items over 180 lbs will be shipped freight. Freight varies 2-10 days. If you are in a need for an item to be overnighted please contact our customer service team at 407.377.8900
What happens if I purchase an item on backorder?
If an item is on backorder, you have a couple of options. Orders are filled in the order they are received. If you would like to hold a place in line, don't make any changes to your order. The moment your backordered item becomes available, we will ship it out via FedEx Express 2-Day at no additional charge. Don't feel like waiting? We'll help you replace the backordered item with a similar in-stock item. You can also remove the backordered item from your order for a full refund. This will not affect any other in-stock items on your order; those items will ship immediately.
Do you ship internationally?
At the moment we can ship to Canada. We ship to Canada via Fedex.
Returns
The product I ordered didn't work out. How do I return an item?
We think you're awesome and deserve the best. That's why we offer hassle-free returns—provided your item is new, still has its tags and is returned within 30 days of delivery. It's easy to get started. Just contact our customer relations department via email or at 407.377.8900 (M - F 9AM - 5PM EST). Once we receive the package and is still new, with tags we will issue a refund within 24 hrs of receiving the package. For full details on packaging and shipping your return, please check out our return policy.
How do I exchange an item?
Sometimes things just don't work out. Good thing we make it simple to exchange an item! You'll return the original item, and place a new order. Our friendly customer relations team will happily walk you through this process. You can contact a representative via email or at 407.377.8900 (M - F 9AM - 5PM EST). PLEASE NOTE: All clearance items are final sale. Any clearance or special order products cannot be returned or exchanged. That new order will ship immediately. Once we have received and processed the return, we will issue the credit. Consult our return policy for more information on packaging and shipping details.
Can I return a clearance item?
Unfortunately, returns on clearance items are not accepted. We do not accept returns on any items from the clearance section of our site. Please keep that in mind as you browse some truly awesome deals.
