Need to make a return?
We are committed to total customer satisfaction. Returns are made simple by simply requesting a RMA via phone or email. Just have your order number and item you would like to return. Our friendly staff will issue you a RMA number. Place the RMA number onto the copy of your invoice and then ship your item back to us.
PLEASE NOTE: Returns that do not have an RMA number clearly displayed on the return package may be refused by our warehouse. All clearance sales are final. We cannot accept returns on clearance, special order or customized items. We do not refund original shipping costs on returned orders, and we do not cover any shipping costs associated with your return.
Want to exchange an item? Simply return your original item(s), and place a new order. We will ship your new order immediately, reducing wait time for replacement items. Once we receive and process your return, we will issue an immediate credit.
Local Returns: If you have a return and are local to Orlando, FL., you are welcome to drop off your return during regular business hours. We are located at:
11216 Satellite Blvd
Orlando, FL 32837
Please contact us ahead of time so we can assign an RMA number to your return. This will expedite the refund process.