Orders

How do I claim a manufacturer's warranty?
Not every manufacturer offers warranties. If the product does have a warranty, you will typically find that information listed on our website alongside its features and price. If your product is simply defective, please contact our customer relations department via email or at 407.340.8999 (M - F 9AM - 5PM EST). We can determine if the item is covered under the manufacturer's warranty and get your return squared away.
Which payment methods are accepted?
We try to offer the most common and secure payment options. Visa, Master Card, Discover, Paypal are all accepted. Due to their high merchant fees we can no long accept AMEX. We apologize for the inconvenience.
How long will delivery take?
Most spare & replacement parts are shipped the same day via UPS Ground or USPS Priority Mail. Depending on your location UPS takes 1-6 days, USPS Priority is 2-3 days. Items weighing over 70 lbs are shipped via freight. Freight varies 2-10 days. If you are in a need for an item to be overnighted please contact our customer service team at 407.340.8999
What happens if I purchase an item on backorder?
If an item is on backorder, you have a couple of options. Orders are filled in the order they are received. If you would like to hold a place in line, don't make any changes to your order. The moment your backordered item becomes available, we will ship it out via USPS Priority 2-Day at no additional charge. Don't feel like waiting? We'll help you replace the backordered item with a similar in-stock item. You can also remove the backordered item from your order for a full refund. This will not affect any other in-stock items on your order; those items will ship immediately.
Do you ship internationally?
Yes we do! However our system is not capable of generating the correct cost to ship. International orders must be made via phone at 407.340.8999 (M - F 9AM - 5PM EST).

Returns

The product I ordered didn't work out. How do I return an item?
We think you're awesome and deserve the best. That's why we offer hassle-free returns—provided your item is new, still has its tags and is returned within 30 days of delivery. It's easy to get started. Just contact our customer relations department via email or at 407.340.8999 (M - F 9AM - 5PM EST). For full details on packaging and shipping your return, please check out our return policy.
How do I exchange an item?
Sometimes things just don't work out. Good thing we make it simple to exchange an item! You'll return the original item, and place a new order. Our friendly customer relations team will happily walk you through this process. You can contact a representative via email or at 6407.340.8999 (M - F 9AM - 5PM EST). PLEASE NOTE: All clearance items are final sale. Any clearance or special order products cannot be returned or exchanged. That new order will ship immediately. Once we have received and processed the return, we will issue the credit. Consult our return policy for more information on packaging and shipping details.
Can I return a clearance item?
Unfortunately, returns on clearance items are not accepted. We do not accept returns on any items from the clearance section of our site. Please keep that in mind as you browse some truly awesome deals.